Terms and Conditions

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To be eligible for an exchange, the item’s damage or defect must be our doing.

Additional non-returnable items:

  • Gift Cards
  • Custom Products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds or exchanges are granted (if applicable)

  • The damage was caused by something other than our doing
  • Any item that is returned more than 30 days after delivery

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at:

Email:
contact@foreverphelps.com

Please send your item to
Address:
Forever By Phelps LLC,
131 Old Colony Rd, Madison Heights
VA 24572, United States.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Email:
contact@foreverphelps.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping

To return your product, you should mail your product to:

Address:
Forever By Phelps LLC,
131 Old Colony Rd, Madison Heights
VA 24572, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Custom Product